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Frequently Asked Questions

How long will it take to receive my goods?

Dependent on the type of order we either send by DPD Courier which means the goods will be delivered the next working day (excluding weekends or holidays) or we send by Royal Mail to addresses in the U.K. If you pick 1st Class Mail, this will usually be delivered in 1 to 2 days. For 2nd Class Mail please allow up to 5 working days. For the EU and rest of the world we Airmail which means you will receive your goods in 2 to 5 days dependent on your location. If it is absolutely essential you receive your order on a certain day, maybe because you have booked a plumber etc. we strongly recommend you use our DPD next business day guaranteed delivery service.

What is the warranty and return policy

Warranty Condition:
Bidet Showers Kits, Showers, Accessories and Mixers: we offer to repair or replace, excluding postage / packaging if the unit fails due to a manufacturing fault with in the first 1 year of normal intended use.

Electronic Bidet seats: we offer to repair or replace, excluding postage / packaging, if the item fails due to a manufacturing fault with in the first 2 years of normal intended use. Removal, return and Installation is not covered under this warranty.

Returns:
If you have a change of mind, goods may be returned within 7 days of receipt in original undamaged, re-saleable condition. It is the purchasers responsibility to ensure the goods are returned to and received by us in the required condition.

simple explanation on how the units are installed?
If it is felt the particular product requires connection instructions these can be viewed by clicking the addition images / information tab on the product page or, if not available online, by emailing us for instructions at admin@wet-water.co.uk
Where is the bidet shower made?
Our products are sourced from a number of quality assured manufacturers from Europe, the Far East and United States. We also design and package all of our warm water kits at our operation in the United Kingdom.
What is the shower head made from?
Dependent on the model they are made from either ABS and a combination of metal or all metal such as Brass with chrome finish. You can obtain this information by clicking the product details tab of any model and referring to the specification details.
How much water pressure do most homes have?
The average home has between 20 and 60psi (1.5 – 4 bar)

Shipping & Delivery

We aim to process and despatch all completed orders received prior to 12:00 noon the same day All Items will be securely packed to prevent damage in transit. The vast majority of our goods come with free postage and packing, for this service we use the Royal Mail postal service or a Courier service of our choice. We will acknowledge all orders by e-mail.

Our products are offered subject to availability. In the rare event we cannot supply you with any part of your order we will contact you via email or phone to advise you and offer an immediate refund. If goods are being delivered outside of the European Union you as the purchaser will be responsible for any customs or duties that may be applicable to that country or territory.

In the event a delivery attempt is made and the customer is not available to receive the goods or refuses to accept the goods and they are returned to us the customer will be held responsible for the initial delivery charges and further charges to have the goods re-delivered. If it is of absolute importance you require your product by a certain date we strongly advise you use our guaranteed next working day Courier Service or Royal Mail Special Delivery.