Terms & Conditions
We guarantee that we will not use your details for any purpose other than to prepare despatch and delivery your goods. Any personal data held by us will not be transferred out of the E.U. All information received from you will be kept completely confidential and will not be disclosed to any other party except for the completion and delivery of your purchase.
Delivery of purchased goods
We aim to process and despatch all completed orders received prior to 12:00 noon the same day All Items will be securely packed to prevent damage in transit. The vast majority of our goods come with free postage and packing, for this service we use the Royal Mail postal service or a Courier service of our choice. We will acknowledge all orders by e-mail.
Our products are offered subject to availability. In the rare event we cannot supply you with any part of your order we will contact you via email or phone to advise you and offer an immediate refund. If goods are being delivered outside of the European Union you as the purchaser will be responsible for any customs or duties that may be applicable to that country or territory. In the event a delivery attempt is made and the customer is not available to receive the goods or refuses to accept the goods and they are returned to us the customer will be held responsible for the initial delivery charges and and further charges to have the goods re-delivered.
If goods are not received
We can not accept responsibility for delays caused by Royal Mail. If it is of absolute importance you require your product by a certain date we strongly advise you use our guaranteed next working day Courier Service or Royal Mail Special Delivery, please contact us to arrange for this, you may also select this service during the purchase check out process for a small additional fee.
We always obtain a Certificate of postage which is retained for 21 days and will provided on request. Please also note that the maximum possible claim under standard Royal Mail is one hundred times the cost of a 1st class stamp, currently around £39.
In the rare event an item is lost by Royal Mail please note that we are unable to replace the product until you have complied with the Royal Mail procedures for standard insurance claims which states there must be a minimum delay of 15 working days from the date of postage before Royal Mail will consider an item lost.In the event the item is lost by a courier company, we will either send a replacement or immediately refund any payment in full.
Please allow 5 working days for your goods to arrive by Royal Mail, if you do not receive your goods after this period of time, please advise by contacting us at email@example.com with your order number. This number will be included in the e-mail you received when you ordered the goods from us. You must notify us with 10 days of the purchase date if an item has failed to arrive, after this date will be unable to support any claim.We will strive to resolve the issue as quickly as possible and to your complete satisfaction, remember if its urgent we recommend you select the courier delivery option for the small additional cost.
When using our courier service some one will need to be available at the delivery address to sign for receipt of the package. The courier company will provide a scanned copy of the receiving signature on request as proof a package has been delivered. In the unlikely event that the recepient claims the goods have are not been delivered and the courier company has a signature as proof of delivery to the specified delivery address in the order, the recepient will be required to liaise directly with the courier company concerned , Kaizen Solutions EU Limited will be unable to arbitrate in this scenario.
Damaged or missing items
It is essential you open and check the condition of your order as soon as possible after receipt of the goods. In the rare situation your order arrives with damaged or missing components this must be notified in writing and emailed to us ( firstname.lastname@example.org ) within 48 hours of receiving your goods for any replacement to be considered. Any claim notified after 48 hours will not be accepted.
The Bidet Shower must be installed in compliance to your local water authority regulations, which is a legal requirement in the U.K., if you have any doubts please use an approved plumber. Click for HERE to view extracts from the relevant water regulations applicable to England and Wales governing back flow prevention for hoses fitted adjacent to WC pans, other markets and territories will differ.
The Bidet Shower should alway be fitted via a mains water isolating valve (sold separately) and this should be used to isolate the water supply to the Bidet Shower after each use. No hand held sprayer / hose, including our models, should be left on or under constant water pressure when not being used as this will cause premature wear of the hose and seals due to constant water pressure fluctuations as people in the propert and surrounding area turn taps on and off. Hand held sprayers and hoses are not designed for use as a valve, the spring or rubber seal inside the sprayer / hose could malfunction and leak causing water damage when left under pressure. To avoid the possibility of leaks, always connect the Bidet Shower via a local isolating valve and make sure to turn the valve off after each use and releive the water pressure by spraying the remaining water in to the toilet; it only takes a second and will provide years of trouble free use.
Kaizen Solutions will not be responsible for any water damage caused from the sprayer, hose, or fittings if left under continuous water pressure. Plus, turning off the local isolating valve and releasing the pressure in the hose will make your hose & sprayer last much longer.
Please Note: If there is a possibility the shower head can accidentally contact the water in the toilet bowl a suitably compliant anti-syphoning system must also be fitted to prevent back flow contamination of the water supply. Please consult the applicable WRAS regulations or those water regulations applicable to your region / territory. Click here to view extracts from the United Kingdom WRAS regulations applicable to back flow prevention for hoses fitted adjacent to toilet pans.
Please note all prices are subject to change without notice. We reserve the right to add and discontinue product lines as we see fit and without advance notice.
We source similar products from various manufacturers, occasionally due to this items may vary slightly to that depicted in the images; we guarantee the products we supply will always be fit for purpose and be of equal or superior quality / material than that depicted in the image or written description
Please view our warranty policy under the Product Info section above.
Returns MUST be made within 15 days of receiving your order. we also guarantee all of our products to be free of defects for a minimum of 6 months from receipt of goods. If you receive a defective product or wish to return an item, please email us at email@example.com to arrange an exchange or refund we will also advise the return address and provide you with a return reference number which is is required to ensure your item is entered in to our system to complete the return process, any items arriving with out a return reference number will not be processed until you have contacted us requesting the returns reference number. We aim to replace any defective items with a like for like replacements, if this is not possible we shall refund your payment immediately on receipt of the defective item. Exchanged items will only be sent after we have received the original item back from you in original condition, intact, unused, and in its original packaging. KAIZEN SOULUTIONS EU LIMITED will not be responsible for the cost of removal, return and or reinstallation of products or any consequential loss or damage incurred by failure of our products. Any compensation will be limited to the total value of the goods if purchased or the advertised price if provided free of charge. Please contact us for details of our returns address. We are unable to refund nor exchange special order or spare parts.
- Free delivery does not apply if you decide to return the item because of a change of mind, therefore the carriage cost will be deducted from the amount to be refunded, usually £4.95 for Royal Mail and £9.95 for courier deliveries.
- If a returned item is found to have been damaged by yourself then the item will not be accepted for a refund and will be returned to you once the return postage fee has been paid.
- If you simply change your mind for any reason we will offer a full refund with in 15 days of you receiving the goods on receipt of the returned goods in a damaged free re-saleable condition. Returns after the the 7 day period are at our discretion and will incurr a 20% restocking fee. You are responsible for ensuring the goods are returned to us and recommend you use a signed for service as proof of delivery.
- Your rights as a consumer are protected under the U.K. distant selling regulations, we will always exceed our legal obligations.
- We will always treat you, our customer fairly and if there are any doubts err on your side. We aim to offer outstanding customer service, if something goes wrong we will do our best to resolve it super fast and to your complete satisfaction.
These terms and conditions do not affect your statutory rights as governed by the laws of England.
Frequently Asked Questions
How long will it take to receive my goods?
Dependent on the type of order we either send by DPD Courier which means the goods will be delivered the next working day (excluding weekends or holidays) or we send by Royal Mail to addresses in the U.K. If you pick 1st Class Mail, this will usually be delivered in 1 to 2 days. For 2nd Class Mail please allow up to 5 working days. For the EU and rest of the world we Airmail which means you will receive your goods in 2 to 5 days dependent on your location. If it is absolutely essential you receive your order on a certain day, maybe because you have booked a plumber etc. we strongly recommend you use our DPD next business day guaranteed delivery service.
What is the warranty and return policy
Bidet Showers Kits, Showers, Accessories and Mixers: we offer to repair or replace, excluding postage / packaging if the unit fails due to a manufacturing fault with in the first 1 year of normal intended use.
Electronic Bidet seats: we offer to repair or replace, excluding postage / packaging, if the item fails due to a manufacturing fault with in the first 2 years of normal intended use. Removal, return and Installation is not covered under this warranty.
If you have a change of mind, goods may be returned within 7 days of receipt in original undamaged, re-saleable condition. It is the purchasers responsibility to ensure the goods are returned to and received by us in the required condition.