Why you should always connect your bidet shower to a good quality mains water valve and ensure the valve is turned off after each use.

To maintain flexibility for use our bidet showers like our competitors are sold with a shortened version of a good quality standard shower hose. All bidet showers including ours are not designed to to hold back mains water pressure 24 hours a day, they are fine whilst being used for washing but should then be isolated from the mains water pressure by a mains rated valve after use. If you connect the bidet shower directly to the mains water, as people in the house and streets turn on taps, flush toilets etc you will notice the shower hose jump slightly, this is due to the water pressure dropping momentarily then coming back way above static pressure due to kinetic energy.

This constant pressurisation and de pressurisation occurs hundreds of times each day resulting in the Internal membrane of the hose and the shower trigger seals to become brittle due to a process known as work hardening, the work hardening causes the seals and hose lining to become brittle, resulting in a premature failure of the hose / shower seals. For additional peace of mind you should always ensure the water supply is turned off to the hose / shower, if not the hose or shower seals could fail whilst you are out, potentially flooding the property.

Frequently Asked Questions

How long will it take to receive my goods?

Dependent on the type of order we either send by DPD Courier which means the goods will be delivered the next working day (excluding weekends or holidays) or we send by Royal Mail to addresses in the U.K. If you pick 1st Class Mail, this will usually be delivered in 1 to 2 days. For 2nd Class Mail please allow up to 5 working days. For the EU and rest of the world we Airmail which means you will receive your goods in 2 to 5 days dependent on your location. If it is absolutely essential you receive your order on a certain day, maybe because you have booked a plumber etc. we strongly recommend you use our DPD next business day guaranteed delivery service.

What is the warranty and return policy

Warranty Condition:
Bidet Showers Kits, Showers, Accessories and Mixers: we offer to repair or replace, excluding postage / packaging if the unit fails due to a manufacturing fault with in the first 1 year of normal intended use.

Electronic Bidet seats: we offer to repair or replace, excluding postage / packaging, if the item fails due to a manufacturing fault with in the first 2 years of normal intended use. Removal, return and Installation is not covered under this warranty.

If you have a change of mind, goods may be returned within 7 days of receipt in original undamaged, re-saleable condition. It is the purchasers responsibility to ensure the goods are returned to and received by us in the required condition.

simple explanation on how the units are installed?
If it is felt the particular product requires connection instructions these can be viewed by clicking the addition images / information tab on the product page or, if not available online, by emailing us for instructions at admin@wet-water.co.uk
Where is the bidet shower made?
Our products are sourced from a number of quality assured manufacturers from Europe, the Far East and United States. We also design and package all of our warm water kits at our operation in the United Kingdom.
What is the shower head made from?
Dependent on the model they are made from either ABS and a combination of metal or all metal such as Brass with chrome finish. You can obtain this information by clicking the product details tab of any model and referring to the specification details.
How much water pressure do most homes have?
The average home has between 20 and 60psi (1.5 – 4 bar)